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1. What types of cookies do we use?

1.1. Cookies according to their duration

a) Session cookies
Temporary cookies that are automatically deleted when the browser is closed. They allow:

• manage the user's active session,
• avoid requesting repeated information,
• maintain authentication within the private area of the software,
• facilitate navigation between sections of the website.

b) Persistent Cookies
Cookies stored for a defined period of time. They allow:

• remember settings and preferences,
• improve access and loading time,
• maintain customized configurations on future visits.

1.2. Cookies according to their origin

a) First-party cookies
Cookies generated by our domain and necessary for the provision of services, the management of the private hotel area and the improvement of the experience on the platform.

b) Third-party cookies
Cookies provided by external platforms used for analytical or technical purposes.
We currently use cookies from Google Analytics for aggregate statistical analysis (e.g., volume of visits, site performance or identification of accessing devices).
In no case do these cookies allow the direct personal identification of the user nor are they linked to personal data stored in our systems.

The user can block, limit or delete these cookies from their browser settings.

For more information, please refer to the Google Analytics Cookie Usage on Websites document (https://policies.google.com/privacy?hl=es).

2. Setting and disabling cookies

The user can allow, block or delete cookies installed on your device by configuring your web browser. Deactivation may adversely affect the functionality of certain modules of our website or prevent the use of some services linked to the hotel software.

We provide links to the configuration instructions for the main browsers:

• Microsoft Edge - https://support.microsoft.com/es-es/windows/administrar-cookies-en-microsoft-edge-ver-permitir-bloquear-eliminar-y-usar-168dab11-0753-043d-7c16-ede5947fc64d#ie=ie-10
• Google Chrome - https://support.google.com/chrome/answer/95647?hl=es
• Safari - https://support.apple.com/es-es/guide/safari/sfri11471/mac
• Mozilla Firefox – https://support.mozilla.org/es/kb/Protecci%C3%B3n-contra-el-rastreo-mejorada-en-Firefox-para-escritorio?redirectslug=enable-and-disable-cookies-website-preferences&redirectlocale=en-US
• Opera - https://help.opera.com/en/latest/web-preferences/#cookies
• Brave - https://brave.com/privacy/browser/

3. Cookies according to their purpose

3.1. Technical Cookies

Essential cookies that enable:

• web browsing,
• authentication and session maintenance,
• traffic management,
• data communication and the correct functioning of critical software modules (such as booking engines, extranet, hotel management panel or authentication gateways).

3.2. Preference or personalization cookies

They can remember user settings such as language, hotel time zone, display preferences or interaction parameters.

3.3. Registration Cookies

They are generated when the user logs in to a service or panel. They allow:

• keep the user identified during navigation,
• avoid new authentication processes,
• verify access permissions to specific software modules or restricted tools.

3.4. Geolocation Cookies

They allow to identify, in an approximate and anonymous way, the region or country from which you are accessing in order to adapt contents, rates, availability or configurations of the hotel system.

3.5. Analysis or measurement cookies

Generated by external tools (such as Google Analytics). They allow:

1. anonymously identify devices and browsers,
2. analyze traffic patterns and navigation paths,
3. distinguish between new and returning users,
4. develop statistical metrics that improve the performance of the website and its associated services.

3.6. Advertising Cookies

They allow the efficient management of advertising space and the analysis of browsing behavior in order to display ads related to the user's interests.

3.7. Third-party advertising cookies (AdServers)

Managed by external providers. They allow storing navigation cookies to optimize campaigns and segment audiences.

3.8. Social network cookies

They allow the integration of the website with platforms such as Facebook, Instagram, YouTube, X or LinkedIn. Their operation is regulated by the policies of each platform.

4. Cookies used on this website

Point here to the specific table or list of cookies. 

5. User's rights

The user can exercise the rights recognized by the data protection regulations (RGPD and LOPDGDD):

• access,
• rectification,
• deletion,
• opposition,
• limitation of treatment,
• portability,
• opposition to automated decisions (including profiling).

You can exercise these rights by sending an e-mail to the following address [email protected].
Additional information is available in our Privacy Policy and in our Legal Notice.

6. Cookie retention periods

Cookies will remain active for the period strictly necessary to fulfill their specific purpose.
The user can consult the conservation periods detailed in the section "Conservation periods". "What cookies we use"where their individual duration is specified.

7. Modifications to the Cookies Policy

We may update or modify this Cookie Policy to adapt it to:

• legislative or regulatory changes,
• guidelines issued by national or European control authorities,
• new hotel software functionalities,
• technical improvements or changes in external suppliers.

When modifications are relevant, we will inform users through the website or by means of a notification addressed to registered users.

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