FAQ - Checkin online 360

FAQ - Frequently Asked Questions from chekinonline360

General Information

Chekinonline360 offers its services worldwide. The system can be used from any country, although some legal functions only apply in territories where there are mandatory traveler registration regulations.

All you have to do is sign up. The platform includes a full month free trial, with no functional limitations.

Yes, for customized rates for multiple accommodations, please contact our sales department through the form or through the wizard (bot) available in the lower right corner. A consultant will explain the available modalities and discounts.

Online check-in automates the check-in process, reducing operating costs and waiting times. Guests check in from their cell phones, which improves the experience, speeds up arrivals and increases overall satisfaction. This is often reflected in better ratings.

Yes, the person responsible for the reservation can complete the data for the entire group or share the link for each traveler to complete their own registration.

Each check-in appears in real time in your control panel. You can review, verify and approve the data before it is automatically sent to the competent authority.

2. Legality and Compliance

chekinonline360 digitizes the legal process of guest registration in countries where regulations require it:
- creation of input parts,
- transmission of data to the police,
- or mandatory document storage.

Countries currently covered: Austria, Belgium, Colombia, Croatia, Czech Republic, Dubai, France, Germany, Greece, Hungary, Italy, Netherlands, Portugal, Romania, Spain, Slovenia, Thailand and United Kingdom. If your country requires legal obligations and is not listed, please contact us.

For these countries, the system automatically generates all official documentation required by local regulations, including:
- Traveler registration forms Automatic submission to Police/Statistical Institute (depending on country)
- Secure storage of documents for the legally required period of time
- Optionally, rental contracts, configurable with your own clauses.

No. Biometric or document verification is part of additional modules. With the basic plan you will be able to register guests, but not automatically validate their identity.

You can complete the verification manually from your dashboard.

Yes, the platform meets the technical requirements of the applicable regulations and has been extensively tested in thousands of accommodations around the world.

3. Integrations and Connectivity

Yes, you can integrate it with all compatible locks. Direct integration is currently available with TTLock, and will be progressively extended.

Yes, the system automatically loads the official structure of your territory, but you can update the amounts in case the competent authority has recently modified the rates.

chekinonline360 integrates with the main PMS in the industry and expands its integrations every month. You can check the current list in the "Integrations" section of our website.

Your listings and reservations are automatically synchronized. Any changes in the PMS are reflected in real time in chekinonline360.

What is chekinonline360 and how does it work?

It is an online service that allows accommodations to comply with traveler registration regulations in a simple and automated way. It generates and sends millions of entry reports per year to the corresponding authorities (Ses.Hospedajes, Mossos d'Esquadra and Ertzaintza depending on the territory).

No. The online check-in works entirely from the browser of the guest's mobile device. No installation is required.

For any type of accommodation:
- Hotels
- Tourist apartments
- Rural houses
- Hostels, guesthouses, campgrounds
- Tourist housing
- Its versatility allows it to be used from PC, mobile or tablet, in face-to-face or online check-in.

- On-site and online check-in
- Automatic generation and dispatch of reports to the authorities
- Automatic document reading (mobile, tablet, scanner)
- Integration with PMS, channel managers and electronic locks
- Cloud storage
- Export to Excel
- Multi-user, multi-device and multi-ownership

5. App and Access

No. It is a Progressive Web Application (PWA). You can use it from any browser (Chrome, Safari, Firefox, etc.) without installation. You can also add it as an app from Android or iOS if you wish.
- Advantages of being a Web App
- Always up to date with no need for downloads
- Same environment on PC, mobile and tablet
- Maximum compatibility
- Does not take up space on the device
Easy integration with PMS and other systems

Yes, it is optional.
Important: It is not mandatory according to RD 933/2021. If you request them, you must comply with the RGPD in the treatment of such images.

Yes, since:
Section "Online check-in forwarding".
List of reservations
General Online Check-in Module

Yes, it is multi-platform, multi-user and simultaneously accessible from different devices.

6. Spanish Regulations (RD 933/2021)

Yes, if you manage a tourist accommodation in Spain. RD 933/2021 states:
Create a report for each guest (including minors).
Signed by the traveler (or his/her companion in case of minors under 14 years of age).
Dispatch to the authorities within 24 hours of arrival.
Sending of reservation data within 24 hours after receiving it.
Digital storage of data for 3 years (professional activity).
chekinonline360 automates the entire process: generation, digital signature, sending and secure storage.

7. Payment and Invoicing Methods

8. Non-renewal and data management

You will simply lose access to the platform.The parts already sent will be sent to your email. You can also download them as long as your subscription is active.

9. Use of the platform: key functions

This is the most convenient way of registration: Sending a link to the responsible guest. Each traveler enters his data and signs from his cell phone. The system automatically generates and sends the reports as soon as you confirm the entry. No downloads or installations.

- Check-in Online General: a single link per establishment (ideal for OTAs, PMS, own web or QR).
- Online Check-in per Reservation: individual link automatically generated for each reservation.

From mobile/tablet (with camera) or PC (with scanner and/or signature pad).The system reads the document data, completes the form and generates the report.

10. Shipments to Police and Confirmations

Depends on the territory: Catalonia → Mossos d'Esquadra Basque Country → Ertzaintza Rest of Spain → Ses.Hospedajes

chekinonline360 displays real-time confirmation:
- Batch Number (Hosting Sessions)
- Security Code (Mossos)
- Acknowledgement code (Ertzaintza)
These codes are also recorded in the PDFs and history.

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